At Brokerin Real Estate L.L.C S.O.C (“Brokerin,” “we,” “our,” or “us”), we take your privacy seriously. Protecting the personal information of our clients, visitors, and partners is a top priority. This Privacy Policy explains in detail how we collect, use, and safeguard your information when you interact with our website or services. It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
When you engage with Brokerin, whether by browsing our website, making an inquiry, or using our real estate services, we may collect several categories of information. This includes your contact information (such as your name, phone number, and email address) to facilitate communication, as well as property-related information like details of the homes, offices, or commercial spaces you are buying, selling, or renting.
In certain cases, we may request financial details, such as proof of funds, mortgage information, or payment references, in order to support property transactions or financing guidance. We also collect usage data automatically when you visit our website, which may include your IP address, browser type, device details, location data, and browsing activity. Finally, we may keep communication records, including emails, phone calls, or chat history, to ensure we provide consistent and reliable customer service.
2. How We Use Your Information
The information we collect is primarily used to provide and improve our services. This includes facilitating property purchases, sales, and rentals; offering property management solutions; and delivering tailored real estate advisory services such as property valuation and financing guidance. We may also use your data to respond to inquiries, process transactions, prepare legal documents, and keep records in line with regulatory requirements.
Additionally, if you consent, we may use your information to send you marketing communications about new property listings, investment opportunities, or relevant real estate insights. We also rely on aggregated usage data to analyze how visitors interact with our website, enabling us to enhance performance, user experience, and service offerings.
3. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we process personal data only when we have a lawful basis to do so. These legal grounds include:
- Contractual necessity: to perform services requested by you, such as property transactions or management agreements.
- Legal obligations: to comply with UAE real estate laws, financial reporting requirements, and anti-money laundering regulations.
- Legitimate interests: to operate and improve our business, manage client relationships, and maintain website functionality.
- Consent: when you opt-in to receive marketing updates or choose to provide optional information.
You may withdraw your consent at any time, without affecting the lawfulness of prior processing.
4. Sharing of Information
We treat your personal data with strict confidentiality but may share it with trusted third parties where necessary. These include service providers (such as IT support, marketing agencies, or listing platforms), financial and legal advisors assisting with property deals, and government authorities when required by law. If you request that your property be promoted, we may also share your information with real estate listing websites or portals.
In rare cases of corporate restructuring, merger, or acquisition, your data may be transferred as part of the business assets. In every instance, we ensure that such transfers are carried out securely and in line with applicable laws. Importantly, Brokerin does not sell or rent personal data to third parties under any circumstances.
5. Data Retention
We retain personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by law. For example, information collected during a property transaction may be stored for a number of years to comply with contractual and regulatory obligations. Once retention is no longer justified, your data will either be deleted permanently or anonymized for analytical purposes.
6. Data Security
We implement industry-standard security practices to protect personal data from unauthorized access, loss, misuse, or disclosure. This includes encryption, secure servers, and controlled access to sensitive information. However, while we strive to ensure the security of your data, no system of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute protection.
7. Your Rights
If you are based in the European Union or the United Kingdom, you are entitled to specific rights under the GDPR. These include:
- The right to access the personal data we hold about you.
- The right to rectify any inaccuracies or incomplete information.
- The right to erasure (“right to be forgotten”), subject to legal or contractual obligations.
- The right to restrict or object to processing in certain cases.
- The right to data portability, allowing you to request a copy of your data in a structured, commonly used format.
- The right to withdraw consent where processing is based on your consent.
To exercise these rights, please contact us directly using the details provided below. We will respond in accordance with applicable data protection laws.
8. Cookies & Tracking
Our website uses cookies and similar technologies to enhance functionality, remember preferences, and analyze user activity. Cookies may track information such as pages viewed, time spent on the site, and referring websites. You can manage or disable cookies through your browser settings, although some features of our website may not function properly if you do so.
9. International Data Transfers
As Brokerin operates in Dubai, your information may be processed in the United Arab Emirates. If you are located in the EU, UK, or another region with data protection laws, your personal data may be transferred outside your jurisdiction. In such cases, we ensure that adequate safeguards are in place, in compliance with GDPR, to protect your information.
10. Third-Party Links
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices, content, or security measures of third-party websites. We encourage you to review their privacy policies before submitting any personal information.
11. Children’s Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect information from minors. If we discover that personal data has been collected from a child, we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When changes are made, we will revise the “Last updated” date and may also notify you directly if the updates are significant.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at info@brokerin.ae